Inventory Source Reviews

No reminders of trial period ending. Unlike literally every other app I have used, Inventory Source did not provide any e-mail reminders that the free trial period was ending. Sure, they don't have to, but when it's apparently the norm for apps like it, that reflects not-so-great on this company. The integration on my account was actually never completed, I had not used their services at all. In the midst of setting up my account with Inventory Source, along with others, I had an unexpected death in the family, and handling that took over everything else - and in the middle of that I was charged $200 for for service I never used. I understand auto payments and how that works, so I reached out to customer service to explain the circumstances and ask for a refund, considering I never used the service and was not warned of the trial period ending. Inventory Source replied with a long-winded, "Sorry, not sorry. No refunds." And I never got to even use them. I have no idea what I just paid $200 for. So just beware, their customer service is severely lacking. I can't speak to the actual product or service offered, since I never used it. I'd skip Inventory Source and try a different company that doesn't act so cutthroat about profit over customers.

The most unfair practice we have ever seen, if the system because of some error doesn't process a single monthly payment they do not give you a simple freeze or give a grace period or similar they put all your inventory to 0 with the excuse that is to protect you, resulting in the LOST OF ALL your advertising products ranking and your marketplace linked products like eBay, Etsy getting deactivated losing all the listing fees because you need to pay to relist them in our case more than 6,000 products x .20 cents do the math, for a single day late and a communication error vs 150 monthly. We think this company needs a better legal advice team before they get into bigger problems with these unfair practices :)

Pathetic service. No solutions. Highly monthly prices. Multiple issues on several fronts. Sync does not work as intended. Your order will go through and then you will learn that your supplier is out of stock on that product because inventory source did not sync your stock correctly with the supplier. Whats the point in paying them every month? Also the product import will only import the parent skus and not the variant images- Just 1 from each color and size. Support will just keep saying they will do it but they actually won't do anything about it. No support for affiliates at all either.

Very poor servicce. Sign up for a push to ebay account with Beauty Fort. Told where is my FTP details? sorry whats that? Thn told it was sent to my email. No details and then ask for a refund of the money i paid today. not possible today. My end of being a customer who has used inventory source for many years. at no point when setting the push to ebay account was i asked for FTP details anyway so where would i put it???? Just give me the expensive money i paid today back please. Spoke with Jenna on their online chat

it's just an awesome company to work with. email them in the middle of the night or chat with them in the morning. their customer service is excellent at all hours. super easy integration setup.

Terrible service they sold me an intergration that was not set up correctly. I has been 6 weeks and I have still not received confirmation that they have fixed it. Terrible Service and support

Idea may sound good but it doesn't actually work and I keep on having different issues every few weeks that disrupts our business and causes us huge financial losses.

They wouldn't notify you about known issues or that they need some information from you due to integration changes.

You would see sudden stops of uploading tracking, stops of accurate inventory counts etc.

We have had a huge net loss by using them and they have harmed our marketplace accounts and we haven't had any unique issues that would only affect us... seems like this would happen to anyone

A huge waste of time and money. I paid a premium of $250/monthly to automate my existing online store with my supplier. I am looking to scale up and automate processes, so I figure let's give this software a try since it's compatible with Prestashop. My supplier is already listed in their directory--it'll be better than emailing my vendor all the time to process orders.

I am giving this company this score for these reasons: onboarding team is sporadic (lack of cohesion within the team and I wonder if they're all on the same page with the data I keep sending over to them to setup automation because they keep asking me for the same thing over-and-over) it's been 3 weeks, and they still haven't fully set everything up, the technical team hasn't followed up after 3 days of putting in a request for integration, and for a company that has 24/7 support-- the support isn't available!

Since I haven't used it and automation never happened with onboarding, I hope this company gives me a full refund--I have asked with no response so far.

Wasting of time and money. The concept may sound good but the execution is terrible. They promise automatization but they can not offer it. There is no way someone can actually bulk import listings in a marketplace no matter which supplier you choose. Specifically i have tried with ebay and my review is based on this. Their systems not working as advertised. Pay an overpriced fee and end up edit categories and title manually for each listing. Stay away

I signed up with inventory source as the concept is wonderful, but I quickly learned that the execution is not there. Their support team often reply with brief answers that do not pertain to the actual problem. I signed up inventory source to provide access to 1 distributor because I wanted to test it out before adding more. I was also signed up with the distributor directly and had access to the distributor's data feeds but I preferred the convenience that inventory source was supposed to provide. The distributor had approximately 14,000 products but inventory source had listed 6,000 of the 14,000 products from many various different categories (lingerie, toys, etc.) under the category of "general". This basically made these products unavailable to add to my catalog as I couldn't transfer the "general" products to my website . Their fix was for me to change the category name. However, there is no way to differentiate 6000 products into their correct categories with only one category name to use. After complaining about the situation to inventory source, they blamed it on the data feed provided from the distributor. I had checked the data feed from the distributor prior to making the complaint and the category "general" was not the distributors data feed. I also contacted the distributor directly and they confirmed that they did not have a category of "general" . I quickly determined that I was not going to be able to resolve this issue and it would be best to stop using their services as I no longer trusted that the other data being provided was correct, such as the pricing, inventory or MAP policies. Thankfully my loss was minimal and lesson learned quickly.